We ship products through regional carriers, with age verification required before checkout. All unverified orders will need an adult signature upon receipt.
The Prevent All Cigarette Trafficking (PACT) Act, also known as the "vape mail ban," was enacted in December 2020. This law expands the definition of tobacco products to include:
The PACT Act imposes the following requirements on all online retailers:
GETSMOKE is dedicated to providing our customers with reliable and timely shipping services.
Expected Shipping Times:
When you order with us, we provide tracking information that is sent to your email address to ensure your package is on the right route. However, if it appears that your shipment has been delayed past our expected shipping times please let us know and we'll investigate any issues surrounding the delivery of your purchase.
To comply with state laws we require age verification before purchasing any products on this site. Age verification is requested through our company's email info@itips.com, a secure online age verification way.
Please, make sure that you only receive the verification request only through our official contact Information: info@itips.com
Do not provide your age verification document to anyone else.
We've partnered with SHIPPO - a package protection and tracking solution - to give our customers the best possible delivery experience.
SHIPPO provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. If you experienced an issue with your order, please file a claim with shippo's team.
Tracking information will be sent directly to your email when your order has been processed by our shipping team.
If you need to cancel an order right after it has been placed, contact us immediately. We will do our best to cancel and refund your order.
However, once an order has been placed, we cannot guarantee that it can be altered, changed, or canceled upon your request.
If you have any questions or concerns about this shipping policies or PACT Act compliance, please contact us at info@itips.com.
